Returns Policy

What is the refund policy?

We guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt.

Refunds will be credited to your original method of payment and will be processed within seven days of receipt of the goods. This means the credit to a payment card may take up to ten working days from receipt of goods.

Refunds on returns are subject to goods being returned in saleable condition or in the event of faulty goods – subject to inspection and agreement of Catherine Bishop Limited.

We strongly advise all goods being returned to us to be sent by royal mail recorded or special delivery. This is for your own protection to ensure the parcel arrives with us and if was to go missing it can then be tracked. Any items we do not receive cannot be exchanged or refunded.